At NORR we accept the following payment methods:

- VISA
- VISA Electron
- MasterCard
- MaestroCard
- JCB
- Paypal

You will receive an email with relevant tracking information once your order has been shipped. Please, notice 24 hours can pass before you can track your parcel.

All refunded items will be refunded to your original method of payment. Please expect your refund to be credited within 1-3 business days after we have received your package. You will receive an e-mail with a credit note once we have handled your return.

If you experience a fault on a product you have purchased from us, please write an email to online@norrofficial.com with your order number, a description, and a picture showing the defect or damage.

We will review your complaint within 48 hours with a purpose of a solution. For more information about your warranty, please check out our terms & conditions.